These general terms and conditions apply to anyone accessing information viewing pages or placing orders utilising any part of the Anna Pharmacy website (‘Website’). By utilising the Website you are acknowledge your acceptance of these general terms and conditions. Anna Pharmacy retains the right to change the terms and conditions at any time without warning or prior notice.

    1. The Website is owned by Anna Pharmacy whose Registered office address is 398 Greenwrythe Lane Carshalton, Surrey SM5 1JF,United Kingdom. Tel: 020 8640 0404 for as long as Anna Pharmacy subscribes to the pharmacy website service
    2. Unless otherwise stated, all NHS repeat prescription requests ordered through Anna Pharmacy are processed by Anna Pharmacy and all on-line sales apart for in-store offers, including one off NHS and Private Prescriptions ordered through Anna Pharmacy web site will be fulfilled by Anna Pharmacy
    3. Anna Pharmacy is registered (ID: 9010526) with the General Pharmaceutical Council (GPhC) details of the registration can be found at the GPhC website www.pharmacyregulation.org.
    4. The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by English law and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.
    5. Anyone wishing to purchase items on the Website are required to submit their details with the Website. The User (anyone utilising any part of the Website, cumulatively referred to as ‘you’ or ‘your’) must be aged 16 years or over to order NHS repeat prescriptions and over 18 to purchase any items on the Website. Proof of age may be requested at anytime by Anna Pharmacy. The User will be responsible for the use of the Website so you must ensure that you keep your log-in and password details private. The User will be responsible for any use or misuse of the Website where your log-in details have been used.
    6. Anna Pharmacy and NHS Choices have taken reasonable care to ensure the content of the Website is correct and current. Anna Pharmacy and NHS Choices disclaims any and all warranties of any kind with respect to the contents of the Website to the full extent permitted by law.
    7. Anna Pharmacy related companies and their directors and employees will not be liable for any loss or claims arising from use of the Website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. The Users’ statutory rights as a consumer are not affected by these terms and conditions.
    8. All information and content on the Website is for information only. If the User has any doubts regarding the pharmaceutical products they should contact their doctor or medical advisor. Users are reminded to check information for products on the packaging and leaflet which comes with the product. Product packaging and leaflet information directions and warnings must be followed when taking the products supplied.
    9. Users must ensure that they follow all product packaging labels and leaflets prior to use. If you suspect you may have a health care problem you should consult your doctor prior to taking any medicines. Please consult your doctor if you are already taking prescription drugs or are under ongoing medical care before taking any additional pharmaceutical products.
    10. We may, from time to time, provide links from the Website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
    11. If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.

YOUR CONDUCT

      1. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
      2. You understand that you, and not Anna Pharmacy are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
      3. You must not use the website for any of the following:

– For fraudulent purposes, or in connection with a criminal offence or other unlawful activity

– to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”

to cause annoyance, inconvenience or needless anxiety.

YOUR ACCOUNT

When you register with us, you are provided with an account where all the information You have inserted is process when you place order on our website.
You agree to:

      1. You will share correct information for buying medicine from our website.
      2. Keep your account password secure and confidential.
      3. Will not use to buy anyone other than yourself.

ALTERATION OF SERVICE OR AMENDMENTS TO THE CONDITIONS

We reserve the right to make changes to our website, policies, and these conditions of Use & Sale at any time. You will be subject to the policies and conditions or conditions of use and sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law of government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

EVENTS BEYOND OUR REASONABLE CONTROL

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

COPYRIGHT AND INTELLECTUAL PROPERTY

All information contained on the Website is wholly owned by Anna Pharmacy and NHS Choices; on no account is anyone allowed to download any data or information for commercial use. Users are allowed to download NHS Choices health information, Health Content and information pertaining to a specific product or products for information only. Health Content is made available GP Surgeries, Pharmacies, Dentists and other NHS service providers to download, copy and distribute to Patients for free.

PRIVACY POLICY

Every effort has been made to make sure this database is secure and it can only be accessed by Anna Pharmacy staff and occasionally, trusted third parties such as Doctors, Medical writers and IT personnel for the purpose of improving this site.

Anna Pharmacy will retain purchase, contact and delivery information and for your convenience, Anna Pharmacy retain information about any products you have purchased in the online store to aid your future use of the site and to ensure you do not over purchase restricted medicines. Anna Pharmacy will also retain details of Repeat Prescription orders, to enable you manage your repeat prescriptions more effectively and so that the Pharmacist can spot any potential interactions between your repeat prescriptions and your purchases in the online store.

You can see our privacy policy here.

We will never pass your details on to any third party unless required by law to do so.


Your Conduct

      1. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired inany way.
      2. You understand that you, and not Anna Pharmacy are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
      3. You must not use the website for any of the following:

        • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

        • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”

        • to cause annoyance, inconvenience or needless anxiety.

Alteration of Service or Amendments to the Conditions

      1. We reserve the right to make changes to our website, policies, and these conditions of Use & Sale at any time. You will be subject to the policiesand conditions or conditions of use and sale in force at the time that you use the website or that you order goods from us, unless any change tothose policies or these conditions is required to be made by law of government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events Beyond our Reasonable Control

      1. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Price and Offers

      1. All prices and offers on the Website are subject to availability whilst stocks last. If stock is exhausted then we will contact the User with the newprice and you will pay or be refunded the difference. Alternatively, the User may be given the opportunity to cancel their request.
      2. The price shown on the Website is inclusive of VAT at the prevailing rate.
      3. The Website is regarded as an invitation to treat. Orders placed are an offer to purchase which Anna Pharmacy may accept or decline at its absolute discretion without needing to give any reason for declining the offer to purchase. A confirmation email is automatically sent which confirms receipt of the offer to purchase. This does not constitute acceptance of the offer to purchase. A contract is deemed to have been entered into when Anna Pharmacy issue a sales invoice or a delivery invoice. Our pharmacy team will check all orders before releasing the order and issuing a sales invoice or a delivery invoice.
      4. We can only process prescriptions from an original prescription. Once you have placed your request for supply the original prescription must be sent to Anna Pharmacy, 398 Greenwrythe Lane Carshalton Surrey SM5 1JF United Kingdom. We cannot dispatch any order until the original prescription has been received by Anna Pharmacy and checked by their pharmacist.

Copyright and Intellectual Property

      1. All product information contained on the Website is wholly owned by Anna Pharmacy. On no account is anyone allowed to download any data or information for commercial use. Users are allowed to download information pertaining to a specific product for information only. Users are reminded to check information for products on the packaging and leaflet which comes with the product. Product packaging and leaflet information directions and warnings must be followed when taking the products supplied.

Privacy Policy

      1. Every effort has been made to make sure this database is secure and it can only be accessed by Anna Pharmacy and occasionally, trusted third parties such as Doctors, Medical writers and IT personnel for the purpose of improving this site.

We will retain contact and delivery information together with your log on and password. For your convenience we retain information about any non prescription products you have purchased to aid your future use of the site. We will never pass your details on to any third party unless required by law to do so. You can see our full Privacy Policy here.

Waste Electrical and Electronic Equipment (WEEE)

      1. The United Kingdom is under an obligation to minimize the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Certain electrical items cannot be disposed of in domestic waste but should be disposed of through an approved WEEE take back scheme. For details of your local collection facilities, contact your local authority or visit www.recycle-more.co.uk.

THE ABOVE TERMS AND CONDITIONS APPLY TO ALL USERS OF THE SITE.

Prescriptions

THE FOLLOWING ADDITIONAL TERMS APPLY TO ANY USER OF THE PRESCRIPTION SERVICE.

      1. We are only able process NHS & Private prescriptions written by a UK, EU/Swiss prescriber.
      2. We are unable to process veterinary private prescriptions not written by a UK prescriber.
      3. All prescription services provided by Anna Pharmacy are provided on a basis of reasonable endeavours. Requests made electronically or otherwise for a prescription from your Doctor will be forwarded to your Doctor as soon as is reasonably practicable. Due to variations in the different systems used to do this we cannot guarantee a time of arrival at your Doctor’s surgery or guarantee its arrival at all. The User is responsible for ensuring that the request has been received by their Doctor.
      4. We are only able to legally dispense medicines when we have received a valid paper prescription signed by the User’s prescribing Doctor, or an electronically signed electronic prescription from the User’s prescribing Doctor. Anna Pharmacy cannot guarantee that a request for a prescription will result in a prescription being raised by your prescribing doctor. Prescriptions are issued at the discretion of the prescribing Doctor.Anna Pharmacy cannot guarantee that a request made for a prescription through our prescription service will result in a prescription being issued by the prescribing Doctor.
      5. We cannot be held responsible for any failure on your part to provide written evidence of exemption from payment or suitable payment being completed prior to dispatch. If suitable exemption evidence or payment details are not provided or the payment is rejected, refused or retracted, Anna Pharmacy retains the right to withhold dispatch of the medicines. In cases where exemption details or valid payment are not forthcoming Anna Pharmacy will endeavour to contact you in order for you to provide the necessary details for completion of the held order.
      6. If your prescription medicines appear to be incorrect or damaged, or if the delivery appears to be incorrect, then please contact our Customer Services Department on 01608 666017. Anna Pharmacy will endeavour to replace any damaged or incorrect orders.
      7. Postage and Packaging for all NHS prescriptions is free of charge*. A free post facility is available for you to send your prescription to Anna Pharmacy. If you have a prepaid first class envelope the prescription will be sent first class. Hand written or printed labels will be sent second class. Our freepost address is: (Private & Confidential – CC), Anna Pharmacy, Unit 10 Shipston Business Village, Tilemans Lane, Shipston-on-Stour, Warwickshire, CV36 4FF. In order to accelerate the despatch of your order you can fax us a copy of the prescription (to fax number: +44 0(16) 0866 6081). Your products will not be despatched until the original prescription is received and checked by Anna Pharmacy
      8. *We recommend that prescriptions for controlled drugs or medicines requiring refrigeration be dispensed at your local community pharmacy. However, if you wish us fulfil your prescription for these types of medicines they will be delivered to UK addresses by specialist courier. Deliveries for these medicines will incur additional charges. In these instances we will contact you to confirm postage costs prior to despatch.
      9. Delivery of Prescription items will need to be signed for by an adult, these items cannot be left in a secure place or with a neighbour. Delivery will be made on Monday to Saturday. We will notify you when we have dispatched your order, it should usually arrive 48 hours after dispatch, unless that is a Sunday.
      10. Private prescriptions will be charged at £3.45 postage and packaging for UK orders up to a value of £35. Private prescription orders with a value over £35 will be free of charge unless stated in the specific item description. Heavier packages will be charged accordingly, the user will be advised of the new price and you will be asked to pay the difference. Alternatively the user may be given the opportunity to cancel their order.
      11. We would always recommend that unused prescription medicines are handed in at your local community pharmacy for safe destruction. However if you wish to return unused prescription medicines to Anna Pharmacy you must first contact the customer services department on 0845 402 4409 to obtain an Authorised Returns Number.

Any unused prescription drugs returned to Anna Pharmacy must be in sealed packaging which is robust enough to be sent through the post to:

Prescription Returns

Anna Pharmacy Unit
398 Greenwrythe Lane Carshalton
Surrey
SM5 1JF

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